Customer Success Manager

Full-time (Vermont)

Ecopixel is a growing provider of website services for conservation, collaboration and community. In this role, you’ll wear a variety of hats while providing best-in-class service to our customers. Help us serve the nonprofit organizations and municipalities that make our communities special!

You’ll get to:

• Onboard and train customers to use a state-of-the-art web content management system
• Create and update written documentation and how-to videos
• Advocate for and organize feature requests from customers
• Proactively help customers implement best practices for using our platform
• Provide timely customer service and technical support
• Assist with website content migration and management
• Support Ecopixel’s sales and marketing efforts
• Survey customers to gauge satisfaction
• Test websites for accessibility and quality assurance
• Work remotely as part of our Vermont-based team
• Report to the company owner/lead developer

A successful candidate will have:

• 2+ years of experience in a technology-oriented customer service role, preferably in SaaS
• Bachelor’s degree or equivalent educational and professional experience
• Excellent verbal and written communications skills
• Residence in the State of Vermont
• A flexible problem-solving attitude
• Strong organizational skills and attention to detail
• A patient and helpful demeanor on the phone and online while supporting customers
• The ability to work effectively both independently and in a team
• A willingness to constantly learn new technologies
• The ability to become an expert in using our platform, while still being able to view it from the perspective of our customers
• An eagerness to wear a lot of hats at a small, growing company

Benefits include:

• Full health benefits
• Retirement plan
• Generous PTO
• Flexible full-time schedule during normal business weekday hours
• All work is remote/from home (must reside in Vermont)